Privacy Policy
Last updated: 25/09/2026
AJQ Care Advisory respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, contact us, or ask us to assist with aged care decisions, funding and support.
Who we are
AJQ Care Advisory is an advisory consultancy that helps individuals and families understand and navigate aged care options.
For privacy enquiries, requests or complaints, contact:
Email: [email protected]
Phone: +61 414 314 584
Information we collect
We may collect your name and contact details, your relationship to the person needing support, and information you give us about the assistance you are seeking.
As our work concerns aged care, you may also provide information about another person’s care needs, health, living arrangements, finances, family circumstances and support preferences. We collect this information only where it is relevant to responding to your enquiry or providing our services.
We may keep records of our conversations, emails, appointments and advice. Our website and service providers may also receive technical information, such as an IP address and information needed to operate and protect the website.
Information about another person
If you contact us on behalf of a parent, relative or another person, please share only information you are authorised to provide and that is needed for the enquiry. Where appropriate, we may ask about your authority to act or communicate on that person’s behalf.
We will take particular care with health information and other sensitive personal information. We may seek the person’s consent, or the consent of someone legally authorised to act for them, before collecting or sharing further information as part of our advisory work.
How we collect information
We generally collect information directly from you when you submit our website contact form, phone or email us, meet with us, or engage our services.
With appropriate authority, we may also receive relevant information from family members, representatives, care providers or other professionals involved in an aged care matter.
Website contact form and Web3Forms
Our website contact form uses Web3Forms to receive and send enquiries to AJQ Care Advisory. When you submit the form, the details you enter are processed by Web3Forms and forwarded to us. Web3Forms may also process technical information associated with the submission for delivery, security and spam prevention.
Please use the form for an initial enquiry. Do not include medical records, account numbers, financial documents or detailed health information in the form. We can discuss an appropriate way to provide further information if it is needed.
Web3Forms’ handling of submissions is described in its Privacy Policy. Information you send to us by email or phone is handled under this AJQ Care Advisory policy.
Why we use your information
We use personal information to:
- respond to enquiries and arrange conversations or appointments;
- understand the circumstances and aged care questions you bring to us;
- provide advisory and consultancy services concerning aged care choices, funding and support;
- communicate with you and, where authorised, other people involved in the matter;
- manage our client relationships, invoices and business records; and
- meet legal obligations and protect the security of our services.
If you do not provide information reasonably needed for an enquiry or service, we may be unable to give you useful guidance or provide that service.
If you make an enquiry, you will be added to AJQ Care Advisory’s database, and we may send you newsletters or marketing messages to provide information that may assist.
When we share information
We may share relevant information with an aged care provider, support organisation, government service, professional adviser, family member or representative where you have authorised us to do so, where the sharing is reasonably necessary for the service you have requested and permitted by law, or where disclosure is required by law.
We may also use providers that support our business, including Web3Forms, website hosting, email, document storage, accounting and IT services. These providers may process information to deliver those services.
We do not sell personal information.
Overseas processing
Web3Forms operates from India and uses infrastructure and service providers that may process contact form information in other countries, including through services in Europe and the United States. The exact locations may depend on its infrastructure arrangements. Other technology providers used by AJQ Care Advisory may also store or access information overseas.
Keeping information secure
We take reasonable steps to protect personal information from loss, misuse and unauthorised access or disclosure. These steps include password-protected accounts, secure storage with restricted access, and only sharing information when it’s authorised or required by law.
No method of sending information online is completely risk-free. For that reason, we ask you to keep detailed health and financial information out of the initial website contact form.
How long we keep information
We keep information for as long as reasonably needed to respond to enquiries, provide services, maintain appropriate business records and meet legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Web3Forms applies its own retention arrangements to contact form submissions. Its published policy states that it retains submission data for a maximum of three years, unless a shorter period applies or it is deleted earlier.
Access and correction
You may contact us to ask for access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity and authority before responding, particularly where a request concerns another person’s information.
If we cannot grant a request, we will explain the reason where appropriate.
Privacy complaints
If you have a concern about how we have handled personal information, please contact us using the details above. We will review your concern and respond within a reasonable time.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.
Changes to this policy
We may update this policy if our services, website or information handling practices change. The current version will be available on our website with its last updated date.